All sales are final. As is the case with most beauty and fragrance companies, we do not accept returns on personal care products. We are an artisan perfumery that makes all our products by hand, in small batches. We are unique and our products are all natural (which is very different from mainstream perfumes that are made almost entirely of synthetic aroma chemicals.) We get that we are different, and most people have never experienced a truly natural or organic fragrance. Sample sizes of all of our products are available, and while we love each and every fragrance we create, we recommend ordering samples first to discern which scents are preferential to your unique tastes. Should a mistake be made by our company, such as shipping an incorrect product we will remedy the situation immediately.